Horse89 Privacy Policy – Guaranteed Data Protection for Malaysian Players

1 Introduction

Horse89 ("we", "platform", or "horse89") respects the privacy of every player and is committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of personal information you provide to us when using the sports betting and online casino platform at horse89.best.

This policy applies to all users of the horse89 including website visitors, registered users, and former users. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management.

2 Personal Data We Collect

Horse89 collects various categories of personal data depending on how you interact with our platform. The following outlines the types of data we may collect:

We do not collect sensitive data such as medical information, sexual orientation, political views, or religious beliefs unless required by law. All data we collect is the minimum necessary to provide horse89 services safely and effectively.

3 How We Use Your Personal Data

The personal data you provide to horse89 used for the following purposes only:

• Account management: To create, verify, and manage your horse89 account, including mandatory KYC processes.
• Transaction processing: To process deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX in MYR (Malaysian Ringgit).
• Service provision: To give you full access to all platform features, including Malaysia Super League football betting, badminton, e-sports, live casino, slots, poker and blackjack.
• Service communications: To send you important notifications related to your account, terms updates, security alerts, and transaction information.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and platform abuse.
• Legal compliance: To fulfil our legal obligations under PDPA 2010 and related regulations in force in Malaysia.
• Platform improvement: To analyse how players use horse89 in order to improve the overall user experience.
• Marketing communications (with consent): To send you promotional information, bonuses and special offers — only where you have given explicit consent to receive such communications.

4 Data Sharing with Third Parties

Horse89 does not sell, rent, or disclose your personal data to any third party for their own marketing purposes. However, in the course of operating the platform, we may share necessary data with the following parties on a limited basis:

• Payment providers: Payment processors such as Touch 'n Go, GrabPay, DuitNow, and FPX require transaction information to process your deposits and withdrawals in MYR.
• Game providers: Game technology providers that supply slots, live casino, and other games on the horse89 platform may receive the minimum technical data required to ensure games function correctly.
• Authorities: Horse89 will disclose data to Malaysian authorities when required by a court order, applicable law, or a legitimate official investigation.
• Audit services: Independent security audit firms we engage to conduct periodic security assessments may access data within strictly controlled environments.

All third parties we work with are bound by strict confidentiality agreements and are not permitted to use your data for any purpose other than those specified. We select partners who adhere to data protection standards equivalent to our own.

5 Data Security

Protecting your data is our technical and operational priority at horse89. We implement multiple layers of security:

• Data encryption in transit: All communications between your browser and horse89 servers are protected with TLS 1.3 protocol and 256-bit SSL encryption.
• Data encryption at rest: Sensitive data such as passwords and financial information is stored in encrypted form using industry-grade encryption algorithms.
• Multi-layered access controls: Only authorised horse89 staff with a legitimate operational need may access user data — and every access is logged for audit purposes.
• Two-factor authentication (2FA): We encourage all players to enable 2FA for an added layer of security on their horse89 account.
• Regular security audits: We conduct quarterly penetration testing and independent security audits to identify and address any vulnerabilities.
• 24-hour monitoring: Our systems are monitored around the clock to detect any suspicious activity or unauthorised access attempts.

While we take every reasonable measure to protect your data, no system can be guaranteed 100% secure. We encourage you to do your part by using a strong password, keeping your login credentials private, and reporting any suspicious activity to the horse89 support team promptly.

6 Cookies & Tracking Technologies

Horse89 uses cookies and similar technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies (required): Required for core platform functions such as login, betting sessions, and account security. These cookies cannot be disabled.
• Preference cookies: Saves your preferences such as language, odds format (decimal or fractional) and other display settings so you do not need to reconfigure them each time you visit.
• Analytics cookies: Helps us understand how players interact with horse89 so we can continually improve the platform. This data is collected in aggregate form and does not identify you individually.
• Marketing cookies (with consent): Only activated with your consent, used to display content more relevant to your interests.

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the functionality of the horse89 platform. For more information on how to manage cookies, refer to your web browser's help documentation.

7 Your Rights Regarding Personal Data

As a Horse89 player and data subject under Malaysia's PDPA 2010, you have the following rights with respect to your personal data:

To exercise any of the above rights, contact us at support@horse89.best with the subject line "Privacy Rights Request". We will verify your identity and process your request within 14 business days.

8 Data Retention Period

Horse89 does not retain your personal data for longer than necessary. The following are our data retention guidelines:

• Active account data: Retained for as long as your account remains active on the horse89 platform, plus the minimum retention period required under Malaysian law.
• Financial transaction data: Retained for 7 years in accordance with Malaysia's anti-money laundering legislation and tax reporting requirements.
• Security logs: Retained for 12 months for security incident investigation purposes if required.
• Customer support communication data: Retained for 3 years from the date of last interaction for reference and service improvement purposes.
• Closed account data: Basic data is retained for 5 years after account closure to comply with legal obligations and prevent unauthorised re-registration.

Once the retention period expires, your data will be securely deleted using industry-recognised data disposal procedures. Anonymised data may be retained longer for aggregate analytics purposes without being able to identify you as an individual.

9 Children's Privacy

The horse89 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we discover that we have collected data from a minor without knowledge or through false information, we will immediately delete that data and close the associated account. If you are a parent or guardian and find that a child in your care has registered at horse89, please contact us at support@horse89.best immediately.

10 Changes to This Privacy Policy

Horse89 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending email notifications to all registered users at least 14 days before any material changes take effect.
• Display a clear notice within the horse89 platform when you log in following any Privacy Policy update.

We encourage you to review this Privacy Policy periodically. Continued use of the horse89 platform after any changes take effect will be considered acceptance of the updated policy. If you do not agree with the changes, you may close your account before they come into effect.

11 Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the way Horse89 handles your personal data, please reach out to us through the following channels:

• Privacy Email: support@horse89.best (please include "Privacy Enquiry" in the subject line)
• Live Chat: Available in your horse89 account, 24 hours a day, 7 days a week
• Response time: We are committed to responding to all privacy-related enquiries within 24 hours

For more information about your rights under PDPA 2010, you may refer to the official website of the Department of Personal Data Protection Malaysia. You may also read Terms & Conditions us to understand the full agreement framework between you and horse89.